Frequently Asked Questions

Each visit typically includes verification of efficient operation, health and safety measures, examination of critical components, filter and coil inspection, appropriate discharge checks, and analysis of operation parameters — temperatures, airflow, noise, and vibration. Chill Care provides RAMS before work begins, asset tagging where required, and a detailed written report after every visit.

Most commercial systems benefit from at least one or two PPM visits per year. High-use environments — offices, retail, healthcare, and data centres — often require quarterly visits. Scheduling should follow manufacturer recommendations and your operational requirements. See our article on how often to service air conditioning.

Reactive maintenance waits for failure — leading to emergency callout costs, downtime, and uncomfortable conditions. PPM identifies deterioration before breakdown, maintains energy efficiency, keeps F-Gas and HSE records up to date, and extends equipment life. Learn why PPM saves money compared to emergency repairs.

Chill Care PPM plans start from £200 per month ex VAT (£240 inc VAT). Final pricing depends on system type, number of indoor and outdoor units, visit frequency, and site location. Use our online calculator for an instant estimate or request a formal quote.

Installation costs vary by system type, capacity, pipe runs, electrical work, and site access. Chill Care installations start from £200 ex VAT as a baseline — use the installation section of our calculator or submit a quote request with your site details for an accurate price.

Prices on this site are shown both ex VAT and inc VAT at the standard UK rate of 20%. Our calculator displays both figures so you can budget accurately.

Contract terms are agreed when you accept your quotation. We tailor PPM agreements to your operational needs — including visit frequency, multi-site coordination, and out-of-hours access. Contact us to discuss terms for your business.

Chill Care installs split systems, multi-split, VRF/VRV, cassette, ducted, and packaged units for commercial and industrial sites. Read our commercial AC installation guide for system types and planning advice.

We install and maintain leading manufacturers including Daikin, Mitsubishi Electric, Toshiba, Fujitsu, LG, Samsung, Panasonic, Hitachi, Carrier, and Midea. See the brands section on our homepage.

Yes — we strongly recommend pairing every new installation with a PPM plan from day one. This protects manufacturer warranty requirements, maintains efficiency, and prevents costly emergency breakdowns. Read why every new AC installation needs a PPM plan.

Chill Care specialises in pre-planned maintenance (PPM) and new air conditioning installations. We do not offer general reactive repair or emergency callout as a standalone service — PPM is our core focus to keep your plant running reliably.

Yes. Chill Care provides PPM and installations across all 32 London boroughs plus the City of London — including Westminster, Camden, Croydon, Tower Hamlets, and every other borough. See our full London areas page.

Chill Care offers nationwide coverage across the United Kingdom. Whether your site is in London, the North East, Midlands, or elsewhere, we can provide PPM and installation services.

Yes. We can coordinate PPM across multiple locations under a single agreement — useful for retail chains, office portfolios, and multi-site operators. Include all sites when you request a quote.

Yes. All work involving refrigerants is carried out by personnel registered under UK F-Gas regulations, with appropriate company certification and leak-check record keeping.

Yes. Before every visit, Chill Care engineers furnish facility managers with method statements (RAMS) and conduct a site-specific risk assessment — documenting hazards, working risks, and control measures.

You receive a detailed written report after each service, including findings, actions taken, and any recommendations. Asset labels tie maintenance activity to individual plant items for audit traceability. See our commercial PPM checklist for what to expect.

Three easy steps: (1) use our calculator for an instant estimate, (2) complete the online quote form with your site details, or (3) call 07305 946629. See how to book on our homepage.

We aim to respond to all quote requests within one working day. For urgent enquiries, call us directly on 07305 946629.

Helpful details include system type (split, VRF, etc.), number of indoor and outdoor units, site address, preferred visit frequency, and any access restrictions. An asset list of plant items helps us provide the most accurate quotation — see our PPM contract guide.